Comments on Practical Paralegalism: Whew! Most Expensive Secretarial Error on the Plan...

Nichole, thanks for sharing your own experience. I...

2009-11-09T19:50:49.145-05:00

Nichole, thanks for sharing your own experience. I know I've made mistakes over a 20+ year career, and believe me I'm grateful that - so far - one of them have been featured in Above the Law.

I still think that Ms. Henry is getting a bum rap via the media. That lawsuit was overlooked and the deadline to respond was missed in numerous ways by Pepsi's other employees, its agents and distributors, long before that single letter hit a secretary's desk.

I can sympathize. As a young Exec. Asst. several ...

2009-11-09T09:49:40.094-05:00

I can sympathize. As a young Exec. Asst. several years ago, I filed away a customer complaint after I forwarded it to someone else to handle. Because it was filed away, I forgot to check on it, and the customer sued for $500,000 (the customer was a kid; his dad was an attorney) over a $150 retail transaction. We settled for $1000, I didn't get fired, and you can bet that I *never* made that mistake again!